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When considering how to fulfill Back Office or Project Management needs, one will review experience, budget and time. When housing a full time employee you consider your bottom line, training, supplies, benefits, ramp up and office space. We are your full back office resource or your overflow support for your existing back office. The support we offer is tailored to our customers' needs. Outsourcing provides many freedoms and growth opportunities to any business.
We have experience with multiple Telecommunication Providers offering Analog, Voice T1's, ISDN BRI, DSL, ISDN PRI, Frame Relay, DS1, DS3, OC3, Dedicated, ATM, Internet, Ethernet, Long Distance and more. Though each carrier has different processes, most are generally very similar. We will do our best for you.
We offer you and your customer:
We have many package options, so call today to see which package and services that work best for your company.
If you employ a full Back Office Team and are seeking grooming, training, and maintenance to enhance your existing team efficiency, we can provide training seminars, new employee training, management and consultations to refresh and enhance procedures, practices, and to further streamline implementation. It is important to stay up to date on carrier best practices and standards, so we can help your team get to the next level of project management support to best service your customer.
We now are offering Certification and Training Standards through our certification and PM/Audit Network program. Please visit: Project Management Telecom Council
There is a lot of buzz these days about social networking, connecting to your customers, vendors, providers and networks on a higher level. It is important to consider the tools and resources available to help grow your network and increase communication with your customers and service providers. Some of these sites may include LinkedIn, Facebook, Twitter, so on.
We can help with that. Visit the website: The Social Media Advisor
We know time is important to you, so we are now offering a service to your company to help keep you in the field while managing your connections via the internet. We have a new package available to you for Social Networking. We will setup your profile for you, build, network & help market your company and promotions by managing your networking tools for you. You provide the content, logo and profile image and we do the rest. You will receive weekly notifications of inquiries, updates, discussion boards, you tell us how and if you would like to post carrier promotions, company discounts, new service offerings and promote your website. We can also help you manage a weekly blog. You provide the content and we will manage the hits, questions, comments, etc for you.
We have also published 2 books called, "Social Media in Telecomunications" and "Social Media for the Business Professional" which are available for purchase by clicking the image link below.
We support Agents Commission Management as well. Some Partners have their own tools we can use to track orders, commissions, inventory, etc. Agency Maintenance is challenging with the details of sales, funnels, commissions, disputes & everything else that comes along with day to day management of a business. We can help take the load off with commission management. We can use your existing tools, or help you get ramped up with resources that are proven in the industry. Your money coming in correctly is crucial for your business, we are here to help.
RPM Software Certifies Clere Communications
"RPM Software has certified Clere Communications as a training and support consultant for their AGENT, powered by RPM, software. Having worked with the AGENT platform over a number of years Clere Communications has become extremely knowledgeable regarding the functionality and utility of the software for Telecom customers. Certification with RPM Software demonstrates sufficient understanding of the AGENT software to effectively support users of the tool.
As described by Roger Balm, CEO of RPM Software, "In their ongoing efforts to provide superior service and support, Clere Communications has become our first certified AGENT back office consultant. We are excited to have Clere Communications become an extension of our support network and offer outsourced support to all AGENT subscribers."
"Clere Communications is honoured to receive Certification from RPM for the support of Partners on their commission and order management platform. We are excited for this opportunity, partnership with RPM and we are committed to continue delivering the best possible support and training services to agent partners", stated Hollie Clere, owner of Clere Communications. "
"Agent, Powered by RPM, streamlines the commission management process by tracking all agent contacts, quotes, orders, issues and transactions in one location. Analysis and reporting is made simple and easy. Commission reports are automatically made available to your agents which builds trust, not to mention retention rates, sales productivity and account share. Central information management means you’ll never have to worry about multiple spreadsheets in multiple locations.
At the heart of Agent is RPM, a powerful, flexible, commission and process management engine that allows you to manage any contract for any agent without the need of a programmer. Our easy web-based interface makes customizing Agent for your business simple and easy.
Agent lowers your administrative costs, increases transparency to information and optimizes the efficiency of your agent-support personnel. Why stay tangled up in complex commission processes? Let Agent, Powered by RPM, straighten things out today. - RPM Software"
We highly recommend this product, and we support the full range of the product offerings they provide. If you are interested in further information, let us know.
TEM is a short name for Telecommunication Expense Management. Telecom Expense Management is the art of managing carrier invoices on a monthly basis. We can help with some of your small to medium size accounts. With access to customer invoices, we can validate carrier charges, identify any billing issues and make corrections to any errors on a monthly basis. We fully implement corrections and credits on the customers’ behalf. We ensure all changes through completion and guarantee if there is an error, it is rectified.
Our goal is to help you & your customer manage and maintain communication expenses on a monthly basis. You will never have to deal with the dispute process with the carriers moving forward. Most of an organizations communication expenses are related to monthly billing with the telecommunications provider(s). This includes all voice, data, internet and long distance services.
We require access to view the accounts and a Letter of Authorization, providing us with permission to pursue credits and correct the accounts on the customers' behalf.
Each month the customer will receive . . .
Reports tailored to customers' internal accounts payable reporting
No matter the size of your customer or business, we have a solution for you. We also work with TEM database applications for medium to large opportunities.
Clere Communications is a leading Partner with Spectrum Inc. to provide services for the award-winning full-featured Telecom Expense Management (TEM) application, TrueVue® allows you to manage the complete telecom lifecycle... from BenchMarking current services, Service Order Management, Asset Management & Expense Management, Invoice Visibility & Auditing, to customized Analytical Reporting of all wireless and wireline services. See how you can improve efficiencies and drive your overall communication costs down.
Our solution is quite different from many of our competitors because WE process the invoice, parse the data, validate the data and dynamically load to our database. The benefit to you is when you login to TrueVue all the invoice data is there. There is NEVER a need to map your invoice format to that of the application, or spend your valuable time uploading invoice data to the application. We also verify each service on the invoice is currently in the inventory, otherwise these anomalies generate an exception report for further validation. Ultimately, this proactively identifies fraud or paying for disconnected services and eliminates wasteful and avoidable spending.
To discover how the TEM automated process can save your company time and money, contact us."
We have relationships with Professional Consultants that are seasoned in the Communications Industry. Not only can we support you in Telecommunication Services, but we also can assist in Communications Network optimization and corresponding expenses. We have developed relationships with other companies in the Communications Industry on the local, national and international level, to save money on equipment, support, managed services, interconnect rates, website and hosting, phone systems, cabling and equipment leasing solutions.
Our job is to discover the best solution. We want to help optimize your productivity and business efficiency.
We also have very strong relationships with multiple Telecommunication companies and Partners. Through these relationships, we have experience with services from nearly 45 different carriers. A few of these services include Analog, Voice T1's, ISDN BRI, DSL, ISDN PRI, Frame Relay, DS1, DS3, OC3+, Dedicated, ATM, Internet, Long Distance, Wireless, Satellite, Ethernet and more.
We do not have Master Agency with Any Carrier, so we are carrier agnostic.
***WE DO NOT HAVE AGENCY WITH ANY CARRIER***